Refunds & cancellation

Stay in control of your plan.

Effective 23 October 2026. This page applies to the Actionables Creator subscription and one-time packs operated by TOGEPE TECH (OPC) PRIVATE LIMITED.

One-time packs

The $1 trial adds five video exports; the $30 pack adds 300. It does not renew automatically, so there is no recurring payment to cancel. Repeat purchases are separate one-time payments. Unused one-time pack videos do not expire. The payment review and refund request process below also applies to trial packs.

Cancel future renewals

Open My workspace, find Creator and choose Cancel renewal. Cancellation takes effect at the end of the current billing period. You can use that period’s remaining allowance until it expires. No new monthly allocation is added after cancellation.

Payment problems and refund requests

For a duplicate charge, a payment you do not recognise, or a paid service you could not access, email prod@npl.live with your account email and payment or invoice reference. Do not send card numbers or verification codes.

Refund requests are reviewed individually based on the payment, delivery and usage records. Submitting a request does not itself approve a refund. Any approved refund is returned through the original payment method; bank processing times vary. This policy does not limit rights provided by applicable law.

Failed exports and unused credits

A failed export or a waiting export you cancel returns its reserved credits to the original purchase. Monthly credits from an expired period do not roll over. Credits related to reversed or disputed payments may be unavailable while the payment is reviewed. A credit return is separate from a money refund.

Before paying

Check the price, billing schedule and availability shown in your workspace and Razorpay checkout. If checkout is marked unavailable, Actionables does not create a checkout or collect a payment.